Examining the interactions between the different actors of TA during the whole lifestyle of an initiative help us understand the ecosystem and break down all the problems and bottlenecks highlighted during the interviews with TA actors and decision makers.
A TA blueprint (or journey) has been created to help target these specific issues and highlight the most predominant manner that actors manage TA in the DRC today. It also presents in a visual, clear manner, friction points and pain points that need to be rethought at every stage of the journey of setting up and executing TA.
This blueprint highlights the most predominant way of managing technical support in the DRC today and the interaction between all actors.
The blueprint was conceived as a summary of research and was then used during a co-creation workshop in December 2019.