Providing Respectful Care for Newborns and Children: Lessons learned and opportunities for improved experience of care in healthcare settings

May 19, 2022 - May 19, 2022

The Quality of Care subgroup of the Child Health Task Force and the Network for Improving Quality of Care for Maternal, Newborn and Child Health hosted a webinar to highlight the need for improved providers’ competencies to ensure high quality, people-centered and responsive care is provided to newborns, children and their families. This webinar shared findings from a formative study conducted in two districts in Kenya on the manifestations, responses, and consequences of mistreatment of sick newborns and young infants and their parents in health facilities. The 'Respectful Maternity Care Charter: The Universal Rights of Women and Newborns' was presented as framework to support health care workers to deliver quality care and empower care seekers to demand respectful and dignified care, which can be expanded to the rights of children.


  • Charlotte Warren, Lead Maternal and Newborn, Health Research Portfolio, Population Council Kenya
  • Chantalle Okondo, Program Officer, Population Council Kenya
  • Dr Caroline Mwangi, Head of Division, Neonatal and Child Health, Ministry of Health Kenya
  • Elena Ateva, Advocacy Manager, White Ribbon Alliance


  • Dr Felicitas Makokha Okwako, Consultant Paediatrician & Kenya Pediatric Association Member